Privacy Policy

Last updated: September 1, 2026

Introduction

This Privacy Policy explains how keen-lagoon ("we", "our", or "us") collects, uses, and protects your personal information when you use our website and services.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Submit enquiry forms or consultation requests
  • Contact us via email
  • Subscribe to our communications
  • Participate in surveys or feedback requests

This may include your name, email address, company name, and project details.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and time spent on pages
  • Referring website addresses

How We Use Your Information

We use collected information to:

  • Respond to your enquiries and consultation requests
  • Provide and improve our services
  • Send relevant information about our services (only if you have consented)
  • Analyze website usage to improve user experience
  • Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

  • Your consent (for marketing communications)
  • Contractual necessity (to provide requested services)
  • Legitimate interests (to improve our services and website)
  • Legal compliance (to meet regulatory requirements)

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service providers who assist with website hosting, email delivery, and analytics
  • Professional advisors (lawyers, accountants) when necessary
  • Regulatory authorities when legally required

All third parties are required to maintain the confidentiality of your information.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy. Enquiry data is typically retained for three years unless you request earlier deletion.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. See our Cookie Policy for detailed information about the cookies we use and how to manage them.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

International Data Transfers

Your information is processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or our data practices, contact:

keen-lagoon Energy Consulting
42 Mill Lane
Bradford, West Yorkshire
BD1 4SG
United Kingdom
Email: [email protected]

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.